Support

Something not working, or a question before you buy? Email support@wigglegrid.com and a real person will reply, usually within two business days.

To help us help you, include

your iPhone model and iOS version (on the iPhone: Settings, General, About);
your Windows version;
what you were doing and what you saw, with a screenshot if you can.

We'll never ask for your Apple ID password or your WiggleGrid password.

Common questions

My iPhone doesn't show up

Unlock the iPhone and keep it on the Home Screen, then tap Trust if it asks. Make sure Apple's free Apple Devices app (or iTunes) is installed from the Microsoft Store. If it still doesn't appear, try another cable or a USB port directly on the PC rather than a hub.

It says my iOS version is still being tested

We switch on applying changes for each iOS version after testing it, usually a few days after Apple's release. You can still view and plan for free. Click Email me when it's supported and we'll let you know.

I don't like the result. How do I undo it?

Open Snapshots in the app, pick the layout from before the change and choose Restore this layout. A snapshot is saved automatically before every change.

I forgot my password

On the sign-in screen click Forgot password? and we'll email you a reset link.

I'd like a refund

Within 14 days of buying, email us and you'll get a full refund. See the Refund Policy.

I want to delete my account

Email support@wigglegrid.com from the address on your account. Your snapshots are on your PC; delete them by uninstalling the app and removing its folder.